Refund and Cancellation Policy
Last Updated: September 2026
At MyFlatCMS, we strive to ensure that every client is completely satisfied with our website design and managed hosting services. Because our services involve immediate custom labor and digital provisioning, our refund and cancellation policies are structured as follows:
1. One-Time Setup Fees
The one-time Setup Fee covers the initial design, configuration, domain connection, and deployment of your website. Because our team begins this custom work immediately upon receiving your order, all Setup Fees are non-refundable once the project has commenced.
Exception: If MyFlatCMS is unable to deliver the website as described in your approved project request due to an error or failure on our part, we will issue a full refund of the Setup Fee.
2. Recurring Subscriptions (Hosting and Maintenance)
Our managed hosting and maintenance services are billed in advance on a monthly or annual basis.
- No Partial Refunds: We do not offer refunds for partial months or years of service.
- Cancellations: You may cancel your recurring subscription at any time. If you choose to cancel, your website will remain active and fully hosted until the end of your current pre-paid billing cycle. You will not be charged again for the subsequent cycle.
3. How to Cancel or Request a Refund
To cancel your subscription or request a review of your account for a potential refund exception, please contact our support team directly at: contact@myflatcms.com.
Please include your full name, the domain name of your website, and the reason for your request. We aim to respond to all cancellation and refund inquiries within 48 hours.
4. Dispute Resolution
As a global service, our transactions are processed securely by our payment partner, Paddle. If you have an issue with a charge that cannot be resolved directly with MyFlatCMS, you may contact Paddle’s support team for further assistance regarding your transaction.
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